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Terms of Use

Last Updated: August 27, 2026

Welcome to 1688Warehouse.

These Terms of Use (“Terms”) govern your access to and use of 1688warehouse.com, as well as your interactions with the services made available through the website, WhatsApp, email, or other communication channels operated by 1688Warehouse.

By accessing our website, contacting us, submitting product links, requesting a quotation, sending goods to our warehouse, or using any of our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About 1688Warehouse

1688Warehouse provides services designed to help overseas buyers purchase, receive, inspect, consolidate, and ship goods from China.

Our services may include:

Specific services may vary depending on the product, supplier, destination, shipping route, and customer requirements.

2. No Affiliation With 1688

1688Warehouse is an independent service provider.

Unless expressly stated otherwise, we are not owned by, operated by, endorsed by, sponsored by, or officially affiliated with 1688.com, Alibaba Group, or any seller operating on those platforms.

Any trademarks, platform names, or third-party brand names appearing on our website are used only for identification and descriptive purposes.

3. Eligibility to Use Our Services

By using our website or services, you confirm that:

We may refuse or discontinue service if we reasonably believe a transaction may violate applicable laws, carrier rules, customs regulations, or these Terms.

4. Product Information and Customer Instructions

Customers are responsible for providing clear and accurate product requirements.

This may include:

We will rely on the information provided by the customer when communicating with suppliers or placing orders.

Customers should carefully review and confirm important product details before purchase.

1688Warehouse is not responsible for losses caused by incomplete, incorrect, ambiguous, or conflicting instructions provided by the customer.

5. Product Sourcing

Where requested, we may assist customers in searching for products or suppliers on 1688 or other Chinese sourcing channels.

Product sourcing assistance does not constitute a guarantee that:

Customers remain responsible for evaluating whether a product is suitable for their intended market and use.

6. Purchasing Service

Customers may send us product links and order requirements and request that we purchase products on their behalf.

Before purchasing, customers should confirm:

Once an order has been placed or paid to the supplier, cancellation may be subject to the supplier’s policies and platform rules.

7. Purchasing Service Fee

Our standard purchasing service commission is:

8% of the product value

unless another rate is specifically agreed in writing.

The purchasing service fee does not automatically include:

Any quotation or written agreement provided for a specific order will take priority if it states different pricing.

8. RMB Payment Assistance

Where applicable, we may pay suppliers in RMB on behalf of customers.

Payment to a supplier does not mean that 1688Warehouse becomes the manufacturer, seller, or producer of the goods.

The supplier remains responsible for manufacturing, product specifications, product quality, and fulfillment of the supplier’s obligations.

9. Supplier Prices and Availability

Supplier prices, stock levels, minimum order quantities, promotions, and delivery times may change without notice.

If a supplier changes the price, becomes out of stock, changes specifications, or cannot fulfill the order, we may contact the customer for further instructions.

We are not responsible for supplier-controlled changes that occur before or after the customer submits a product link.

10. Supplier Shipment Tracking

Where available, we may help track domestic shipments sent by suppliers to our China warehouse.

Tracking information is provided based on information from:

We cannot guarantee that third-party tracking information will always be complete, accurate, or updated in real time.

11. China Warehouse Receiving

Customers may arrange for goods from different suppliers to be sent to our China warehouse.

Customers should contact us before sending parcels so that we can provide the correct receiving instructions.

Packages should include any customer identification information or warehouse reference requested by us.

We are not responsible for delays in identifying packages that arrive:

12. Warehouse Inspection

Our standard warehouse inspection is generally a basic visual and quantity check.

Depending on the agreed service, this may include:

Our standard inspection is not equivalent to:

Specialized inspection requirements must be agreed separately before the service is performed.

13. Photos and Videos

We may take photos or videos of goods to help customers confirm:

Photos and videos are intended to provide reasonable visual confirmation only.

They do not constitute a guarantee that the goods are free from hidden defects or that every product meets every technical specification.

14. Returns, Exchanges, and Refund Assistance

If goods are visibly damaged, incorrect, incomplete, or inconsistent with the confirmed order, we may assist the customer in communicating with the supplier.

This assistance may include:

However, 1688Warehouse cannot guarantee that a supplier will approve a return, exchange, or refund.

Final decisions may depend on:

Any return freight, handling charge, supplier deduction, or other cost may be payable by the customer unless otherwise agreed.

15. Free Storage Period

1688Warehouse currently provides up to:

30 days of free warehouse storage

for eligible goods.

The free storage period allows customers to wait for parcels from multiple suppliers before consolidation.

The applicable storage period may begin from the date goods are received or otherwise recorded by our warehouse.

Goods remaining beyond the free storage period may be subject to:

where applicable and after reasonable notice.

Specific storage rules may also be governed by our Warehouse Terms or a separate quotation.

16. Consolidation and Repacking

We may combine products from multiple suppliers into fewer cartons.

Where practical, we may remove:

The purpose of consolidation and repacking is to improve shipment efficiency and potentially reduce:

However, we do not guarantee a specific amount of freight savings.

Final shipping cost depends on factors including destination, carrier, route, actual weight, volumetric weight, product type, and shipping method.

17. Packaging Decisions

Unless the customer provides specific written packaging instructions, we may use reasonable judgment when consolidating and repacking goods.

Customers should notify us in advance if:

We are not responsible for loss of unnecessary packaging that the customer authorized us to remove or that was removed as part of an agreed repacking service.

18. International Shipping

Where available, we may arrange international transportation after warehouse processing is completed.

Available shipping methods may vary depending on:

Shipping times are estimates and are not guaranteed unless expressly agreed in writing.

Delays may occur because of circumstances outside our reasonable control.

19. DDP Shipping

DDP shipping may be available for supported destinations, cargo types, and routes.

The exact scope of a DDP quotation will be determined by the written quotation or shipping agreement provided for the specific shipment.

Customers must provide accurate information regarding:

If the customer provides incorrect, incomplete, or misleading information, additional costs, delays, penalties, return charges, or other consequences may arise.

Such costs may be charged to the customer where caused by inaccurate customer information.

20. Prohibited and Restricted Goods

Customers must not send prohibited, illegal, dangerous, or restricted goods to our warehouse without prior confirmation.

Examples may include products subject to special restrictions such as:

Customers should contact us before purchasing or sending any product that may be restricted.

We reserve the right to refuse, isolate, return, or otherwise handle prohibited or unsafe goods as required by law or safety procedures.

21. Customs and Import Compliance

Customers are responsible for ensuring that products can legally be imported, sold, possessed, or used in the destination country.

Unless specifically agreed otherwise, 1688Warehouse does not guarantee:

Customers should obtain professional advice where required before purchasing regulated goods.

22. Customer Responsibilities

Customers agree to:

Customers are responsible for losses arising from incorrect information they provide.

23. Quotations and Pricing

Prices shown on our website are informational unless expressly stated otherwise.

A final quotation may depend on:

Quotations may have a limited validity period.

Shipping rates may change because of carrier pricing, fuel costs, currency movements, capacity, regulatory changes, or other external factors.

24. Payment

Customers must pay invoices, product costs, service fees, freight, and other agreed charges according to the payment terms communicated for each transaction.

We may suspend purchasing, warehouse processing, or shipping until required payments are received.

Any banking, payment-processing, currency-conversion, or transfer fees may be payable by the customer unless otherwise agreed.

25. Third-Party Suppliers and Service Providers

Our services may involve third parties including:

These third parties operate independently.

1688Warehouse is not responsible for every act, omission, delay, or failure of independent third parties, except to the extent responsibility cannot legally be excluded.

26. Force Majeure and Events Outside Our Control

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

We will make reasonable efforts to communicate significant disruptions when practical.

27. Website Content

We make reasonable efforts to keep information on 1688warehouse.com accurate and current.

However:

Website content is provided for general informational purposes and does not replace a specific quotation or written service agreement.

28. Intellectual Property

Unless otherwise stated, the content of 1688warehouse.com, including:

is owned by or licensed to 1688Warehouse and is protected by applicable intellectual property laws.

You may not reproduce, distribute, commercially exploit, or republish our website content without permission, except where permitted by law.

Third-party trademarks remain the property of their respective owners.

29. Prohibited Website Use

You may not use our website to:

We may restrict access where misuse is suspected.

30. Third-Party Links

Our website may contain links to third-party websites or platforms.

These may include:

We do not control independent third-party websites and are not responsible for their content, security, availability, privacy practices, or terms.

31. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

Nothing in these Terms excludes rights that cannot legally be excluded.

32. Limitation of Liability

To the maximum extent permitted by applicable law, 1688Warehouse will not be liable for indirect, incidental, consequential, special, or purely economic losses arising from use of the website or services.

This may include loss of:

Any liability that cannot legally be excluded will remain subject to applicable law.

Where a specific shipment, warehouse service, or transaction is subject to separate written terms, those terms may contain additional liability provisions.

33. Indemnification

To the extent permitted by law, customers agree to be responsible for losses, claims, penalties, or expenses resulting from:

where such loss results from the customer’s actions, instructions, or omissions.

34. Privacy

Our collection and use of personal information are governed by our:

Privacy Policy

and, where applicable:

Cookie Policy

Customers should review those policies before using our website or services.

35. Suspension or Refusal of Service

We reserve the right to refuse, suspend, or terminate service where reasonably necessary, including where:

Where practical, we will provide an explanation or request corrective action.

36. Changes to These Terms

We may update these Terms from time to time because of:

The updated version will be published on this page with a revised Last Updated date.

Continued use of the website or services after changes take effect may constitute acceptance of the updated Terms where permitted by law.

37. Governing Law and Disputes

These Terms will be governed by the applicable laws governing the operator of 1688Warehouse, subject to any mandatory consumer or commercial protections that may apply.

Where a specific quotation, invoice, service agreement, or transportation contract contains a governing-law or dispute-resolution provision, that specific provision will take priority for the relevant transaction.

Customers are encouraged to contact us first if a dispute arises so that both parties can attempt to resolve the matter through good-faith communication.

38. Contact Us

If you have questions about these Terms of Use or our services, please contact:

1688Warehouse

Website: 1688warehouse.com

Email: crownwatchhub@gmail.com

Phone / WhatsApp: +44 7732 448253

For order-related questions, sending your 1688 product link, quantity, specifications, and destination country will help us respond more efficiently.