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Service Terms

Last Updated: August 27, 2026

These Service Terms (“Service Terms”) apply to services provided by 1688Warehouse through 1688warehouse.com, WhatsApp, email, quotations, invoices, and other agreed communication channels.

These Service Terms should be read together with our Terms of Use, Privacy Policy, Cookie Policy, and any quotation, invoice, warehouse instruction, shipping quotation, or written agreement issued for a specific transaction.

By requesting a service, sending goods to our warehouse, authorizing us to purchase products, making payment, approving consolidation or packing, or instructing us to arrange international shipping, you agree to these Service Terms.

1. Scope of Our Services

1688Warehouse provides support for overseas buyers purchasing and handling goods in China.

Depending on the customer’s requirements, our services may include:

Not every service is included automatically in every order.

The services included in a transaction will depend on the customer’s instructions, our quotation, and the availability of the requested service.

2. How to Start an Order

Customers may begin by sending us:

Customers who have not yet found suitable products may also ask us for product sourcing assistance.

For faster processing, customers should provide complete and accurate information before requesting a purchase.

3. Customer Confirmation of Product Details

Before purchasing, the customer is responsible for confirming all material product details.

These may include:

We rely on the customer’s confirmed instructions when placing or assisting with an order.

1688Warehouse is not responsible for losses resulting from inaccurate, incomplete, unclear, or conflicting customer instructions.

4. Product Sourcing Service

Where requested, we may assist in searching for suitable products or suppliers on 1688 or other Chinese sourcing channels.

Product sourcing assistance may include:

Product sourcing does not mean that we guarantee:

The final purchasing decision remains with the customer.

5. 1688 Purchasing Service

If the customer requests us to purchase goods on their behalf, we may:

Once the order has been submitted or paid, cancellation depends on the supplier’s policy and the status of the transaction.

We cannot guarantee cancellation after supplier payment has been completed.

6. Purchasing Service Fee

Our standard purchasing service commission is:

8% of the product value

unless a different rate is specifically agreed in writing.

The 8% purchasing service fee applies to purchasing assistance and does not automatically include:

If a quotation or written agreement specifies different pricing, the specific quotation or agreement will apply to that transaction.

7. Supplier Prices and Stock Availability

Prices, stock quantities, minimum order quantities, discounts, and supplier terms may change.

A supplier may:

If a material change occurs before purchasing, we may request additional confirmation from the customer.

1688Warehouse is not responsible for supplier-controlled price or availability changes.

8. RMB Payment

When purchasing on behalf of a customer, we may pay Chinese suppliers in RMB.

Our payment to the supplier is made on behalf of the customer and does not make 1688Warehouse the manufacturer or seller of the products.

Product manufacturing, descriptions, materials, specifications, and production quality remain the responsibility of the supplier.

9. Supplier Shipment Tracking

After suppliers dispatch goods, we may assist in tracking Chinese domestic shipments to our warehouse.

Tracking information may be obtained from:

Third-party tracking information may occasionally be delayed, incomplete, or inaccurate.

We will make reasonable efforts to help identify the status of shipments but cannot guarantee real-time tracking accuracy.

10. Sending Goods to Our Warehouse

Customers should contact us before instructing suppliers to send goods to our warehouse.

We may provide:

The customer must ensure that suppliers use the correct warehouse information.

11. Identification of Incoming Parcels

Goods arriving at the warehouse should contain the required customer identification information where requested.

If parcels arrive:

additional time may be required to identify and allocate them.

We are not responsible for delays caused by missing or incorrect parcel identification information supplied by the customer or supplier.

12. Warehouse Receiving

Our warehouse may receive parcels from multiple suppliers for the same customer.

Upon arrival, we may:

Receiving a parcel does not automatically mean that every product inside has been fully inspected.

Inspection is a separate warehouse process.

13. Basic Product Inspection

Where included or requested, our warehouse inspection may include:

This is a basic warehouse inspection.

It is not equivalent to:

If a customer requires specialized quality-control services, the requirements must be agreed separately before inspection.

14. Inspection Limitations

Basic inspection cannot identify every possible defect.

Certain problems may not be visible without:

Accordingly, photos, videos, and basic warehouse inspection do not constitute a guarantee that every product is defect-free.

15. Photos and Videos

Where requested or included, we may provide photos or videos of goods.

These may show:

Customers should review the provided photos or videos carefully.

Once the customer approves the goods for further processing or international shipment, we may proceed based on that approval.

16. Product Problems

If an obvious problem is identified while the goods remain in China, we may notify the customer.

Examples include:

The customer should provide instructions on whether to proceed, return, exchange, or seek another solution.

17. Returns and Exchanges

Where possible, we may assist customers with returns or exchanges.

Assistance may include:

A return or exchange is subject to:

We cannot guarantee that a supplier will accept a return or exchange.

18. Refund Assistance

We may also assist customers with refund requests where appropriate.

However, final refund approval is controlled by the supplier, platform, payment arrangement, or other relevant party.

1688Warehouse does not guarantee that a refund will be approved.

Any supplier deduction, domestic return freight, platform fee, handling fee, or other associated cost may be deducted from the amount recovered unless otherwise agreed.

19. Free Warehouse Storage

Eligible goods may be stored at our China warehouse for up to:

30 days free of charge

unless a different arrangement is stated in writing.

The free storage period is intended to allow customers to wait for goods from multiple suppliers before consolidation and international shipment.

The applicable start date will generally be based on warehouse receipt records or the storage arrangement communicated for the relevant order.

20. Storage Beyond the Free Period

Goods remaining in the warehouse after the free storage period may be subject to additional storage charges.

If additional charges apply, they may depend on:

Customers should contact us if they expect their goods to remain in storage for an extended period.

21. Unclaimed or Abandoned Goods

Customers are responsible for maintaining communication and providing timely instructions regarding goods stored at our warehouse.

If goods remain unclaimed or instructions are not provided for an extended period, we may contact the customer and request:

Where legally permitted and after reasonable notice, prolonged abandoned goods may be subject to additional storage charges, return, disposal, or other reasonable handling procedures.

22. Consolidation

Once goods from different suppliers have arrived and are ready for shipment, we may consolidate them into fewer packages.

Consolidation may include:

Consolidation is intended to improve shipping efficiency.

23. Removal of Unnecessary Packaging

Where appropriate, we may remove unnecessary external packaging such as:

This may help reduce shipment volume and weight.

Customers must inform us in advance if original packaging must be preserved.

24. Repacking

We may repack products into cartons or packaging that we consider reasonably suitable for international transportation.

Customers should provide specific instructions in advance if they require:

Special packaging may involve additional charges.

25. Shipping Cost Reduction

Consolidation and repacking may reduce:

This may reduce international freight costs.

However, we do not guarantee a specific percentage or amount of savings.

Final freight depends on the actual shipment after packing and the applicable shipping route.

26. Final Packing Information

Once consolidation and repacking are completed, final shipping information may include:

International shipping quotations may be calculated using the final packing information.

27. International Shipping

After warehouse processing is complete, we may arrange international transportation where available.

Shipping options may vary based on:

International shipping is quoted separately unless specifically included in another agreed price.

28. DDP Shipping

DDP shipping may be offered for eligible destinations and products.

The exact services included in a DDP shipment are determined by the relevant quotation and route.

Customers should not assume that every destination, product type, or shipment is eligible for DDP service.

Availability must be confirmed before shipping.

29. Shipping Quotations

Shipping quotations may depend on:

A quotation may have a limited validity period because international freight rates may change.

30. Estimated Transit Times

Any transit time communicated to the customer is an estimate unless expressly guaranteed in writing.

Delays may occur due to:

Estimated transit times should not be treated as guaranteed delivery dates.

31. Customs and Import Information

Customers must provide accurate information necessary for international transportation and customs processing.

This may include:

Providing false, incomplete, or misleading information may result in:

Costs caused by incorrect customer information may be charged to the customer.

32. Import Eligibility

Customers are responsible for ensuring that the goods are permitted in the destination country.

1688Warehouse does not automatically verify:

Customers should obtain professional advice before purchasing regulated or sensitive products.

33. Prohibited and Restricted Goods

Customers must not send prohibited, illegal, dangerous, counterfeit, or restricted goods to our warehouse without prior confirmation.

Restricted categories may include:

Customers must contact us before purchasing or sending any product that may require special handling or documentation.

34. Customer Responsibility for Product Legality

The customer is responsible for ensuring that the goods they purchase:

We may refuse to handle goods where there is a reasonable compliance or safety concern.

35. Payments

Customers are responsible for paying all agreed amounts when due.

These may include:

We may suspend further processing until required payments are received.

36. Currency and Payment Charges

Where transactions involve different currencies, the amount payable may be affected by:

Unless otherwise agreed, such third-party charges may be payable by the customer.

37. Order Changes

Customers should request changes as early as possible.

Changes requested after:

may not be possible or may result in additional charges.

38. Order Cancellation

Cancellation before supplier payment may be possible depending on the status of the order.

After supplier payment, cancellation depends on supplier acceptance.

After goods have entered warehouse processing, customers may remain responsible for services already performed.

After international shipping has been booked or dispatched, cancellation may not be possible.

39. Customer Approval

Where we request approval for:

we may rely on the customer’s approval as authorization to proceed to the next stage.

Customers should review information carefully before confirming.

40. Third-Party Suppliers

1688Warehouse works with independent suppliers and manufacturers.

We do not manufacture the customer’s products unless specifically stated otherwise.

We are therefore not responsible for every supplier-controlled issue, including:

We will provide reasonable assistance where possible.

41. Third-Party Logistics Providers

Domestic and international transportation may involve independent:

Their operations may be governed by their own terms and limitations.

We cannot guarantee that independent carriers will never experience delays, loss, damage, or operational disruption.

42. Insurance

Cargo insurance is not automatically included unless specifically stated in the quotation or agreed in writing.

Customers who require cargo insurance should request it before shipment.

Availability and coverage depend on:

43. Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control.

These may include:

We will make reasonable efforts to minimize disruption where possible.

44. Service Limitations

1688Warehouse acts as a purchasing, warehouse, handling, and logistics service provider.

Unless expressly agreed otherwise, we do not guarantee:

Our responsibility is limited to performing the services we have agreed to provide with reasonable care.

45. Liability

To the extent permitted by applicable law, 1688Warehouse will not be responsible for indirect, consequential, incidental, or purely economic losses arising from the use of our services.

This may include loss of:

Nothing in these Service Terms limits liability that cannot lawfully be excluded or restricted.

Specific carrier, warehouse, insurance, or shipping terms may apply additional liability limits to individual services.

46. Customer Indemnity

To the extent permitted by law, customers are responsible for claims, losses, fines, penalties, or expenses caused by:

where those losses result from the customer’s actions, instructions, or omissions.

47. Refusal or Suspension of Service

We may refuse or suspend a service where:

Where practical, we will explain what information or corrective action is required.

48. Relationship With Other Terms

These Service Terms apply together with our other policies.

If there is a conflict between documents, the following order of priority will generally apply to the specific transaction:

  1. A specifically agreed written service or shipping agreement
  2. A specific quotation or invoice
  3. These Service Terms
  4. Our general Terms of Use

Third-party carrier or payment-provider terms may also apply to services they provide.

49. Changes to Our Services

We may update:

from time to time.

Material changes affecting an existing confirmed order will be communicated where reasonably necessary.

50. Changes to These Service Terms

We may update these Service Terms periodically to reflect operational, legal, or regulatory changes.

The latest version will be published on 1688warehouse.com.

The date at the top of this page will show when the terms were last updated.

51. Contact Us

If you have questions about these Service Terms, a quotation, purchasing request, warehouse shipment, or international shipping service, please contact:

1688Warehouse

Website: 1688warehouse.com

Email: crownwatchhub@gmail.com

Phone / WhatsApp: +44 7732 448253

For purchasing requests, please send your 1688 product link, quantity, color, size, specifications, and destination country whenever possible.