Everything You Need to Know Before Buying from 1688
Popular Questions
1688Warehouse helps overseas buyers manage their 1688 purchasing process in China. Our services include product sourcing, purchasing assistance, RMB payment, supplier shipment tracking, China warehouse receiving, basic inspection, photos and videos, consolidation, repacking and international shipping.
Yes. Simply send us the 1688 product link together with the quantity, color, size, model and other specifications you need. We can confirm the order details and purchase the products on your behalf.
Our purchasing service fee is 8% of the product value. This fee applies to our purchasing assistance. Shipping and any separately quoted services are not included unless stated in your quotation.
Yes. If you use our purchasing service, we can pay your 1688 suppliers in RMB on your behalf.
Yes. You can send parcels from multiple 1688 suppliers to our China warehouse. We can receive the different shipments and hold them while waiting for the rest of your orders.
We can count the quantities, perform basic checks, inspect for obvious problems and provide photos or videos so you can confirm the goods before international shipping.
We provide up to 30 days of free warehouse storage, which gives you time to wait for products from different suppliers before consolidation.
Yes. We can combine goods from multiple suppliers, remove unnecessary outer packaging, repack the products to reduce weight and volume, and then arrange DDP international shipping where available.
1688 Buying & Product Sourcing
No. You can communicate with our team and send us the products you are interested in. We can help you understand and manage the purchasing process in China.
Yes. Simply send us the 1688 product link together with the quantity, color, size, model and other specifications you need. We can confirm the order details and purchase the products on your behalf.
Yes. If you have not found the right product yet, tell us what you are looking for and we can help search for suitable products and sourcing options on 1688.
Yes. We provide assistance for first-time 1688 buyers and can guide you through product selection, order confirmation, purchasing, warehouse receiving and shipping.
Purchasing & RMB Payment
Please send the 1688 product link and clearly specify the quantity, color, size, model and any other important product requirements.
Yes. You can purchase from multiple suppliers and have the different orders delivered to our warehouse for receiving, inspection and later consolidation.
The 8% fee is our purchasing service commission based on the product value. Product costs, international freight and other separately quoted charges are not included in this percentage unless specifically stated.
Yes. When necessary, we can assist with communication regarding order details, shipment status and product issues related to the purchasing process.
Supplier Shipment Tracking & Warehouse Receiving
Yes. We can help check and track domestic shipments from suppliers until the parcels arrive at our China warehouse.
Yes. Our warehouse can receive parcels from different suppliers even if you arranged the purchases yourself. Contact us before shipping so we can provide the appropriate receiving information.
That is normal when buying from multiple suppliers. Earlier shipments can be stored at our warehouse while we wait for the remaining parcels.
Yes. Receiving products from multiple suppliers and organizing them before consolidation is one of the main purposes of our China warehouse service.
Product Inspection, Photos & Videos
Our standard service can include quantity checking, basic product verification and checking for obvious damage or visible problems.
Yes. We can provide product photos so you can review the goods before they are consolidated and shipped internationally.
Yes. Video confirmation can also be provided when needed so you can better understand the condition and appearance of the goods.
Our standard warehouse inspection is a basic visual and quantity check. Specialized testing, laboratory testing or highly technical quality-control requirements should be discussed separately before the order is processed.
Product Problems, Returns & Refunds
We will inform you about the issue and can provide photos or videos. We can also assist with communication with the supplier to determine the available solution.
Yes. If there is a product problem, we can assist with returns or exchanges where the supplier accepts them.
Yes. We can assist with communicating with the supplier and submitting or coordinating a refund request where applicable.
No. Refunds, returns and exchanges ultimately depend on the supplier, the order circumstances and the applicable 1688 transaction rules. We can assist with the process but cannot guarantee the supplier’s final decision.
Free Storage, Consolidation & Repacking
Overseas buyers often purchase from several suppliers whose parcels arrive on different days. Free storage gives you time to collect the different orders before consolidating them into one shipment.
Yes. Once your goods are ready, we can consolidate parcels from multiple suppliers into fewer cartons where practical.
Yes. We can remove unnecessary courier bags, excess outer cartons and other unnecessary external packaging before repacking the goods.
International freight can be affected by both actual weight and shipment volume. Removing unnecessary packaging and repacking multiple parcels more efficiently can reduce overall weight or volume and may therefore lower shipping costs.
DDP International Shipping
Yes. Once inspection, consolidation and repacking are completed, we can help arrange international shipping from China.
Yes. DDP shipping is available for supported destinations and cargo types. Contact our team with your destination and shipment information so we can confirm the available route.
Please provide your destination country or postal code, product type, number of cartons, actual weight and package dimensions when available. The exact information required may vary according to the shipment.
Shipping costs depend on factors such as destination, cargo type, weight, dimensions, shipping method and the available route. We recommend requesting a quotation after the final consolidation and packing details are confirmed.
Getting Started & Customer Support
Send your 1688 product links to our customer service team together with the quantity and specifications you require.
You can send the product link, quantity, color, size, model, specifications and any special requirements. The clearer the information, the easier it is for us to confirm your order.
Yes. Please contact us first so we can provide the correct warehouse receiving information and instructions before your suppliers dispatch the parcels.
Yes. We can support the process from 1688 sourcing and purchasing through warehouse receiving, inspection, consolidation, repacking and international shipping.