Se tiver uma encomenda na 1688 com artigos em falta, não envie ainda a encomenda para o estrangeiro.
A primeira coisa a fazer não é exigir um reembolso. É verificar se os produtos estão realmente em falta.
O seu fornecedor pode ter dividido a encomenda em várias encomendas. Uma das caixas pode ainda estar em trânsito. O armazém pode ter recebido tudo, mas ter contado incorretamente um produto vendido em conjunto. Ou o fornecedor pode, de facto, ter enviado menos unidades do que aquelas pelas quais pagou.
Segue esta ordem:
Verificar o acompanhamento → confirmar cada caixa → contar a mercadoria → recolher provas → contactar o fornecedor → optar pela substituição ou pelo reembolso → agrupar → enviar.
Resolver um problema de artigos em falta numa encomenda de 1688 enquanto as mercadorias ainda se encontram na China é, normalmente, muito mais fácil do que descobrir a falta após a entrega internacional.
Verificação rápida: faltam mesmo artigos na sua encomenda 1688?
Antes de abrir uma reclamação, identifique qual a situação que corresponde à sua encomenda.
| O que aconteceu | Explicação mais provável | O que fazer |
|---|---|---|
| Um número de rastreio ainda está em movimento | Envio fraccionado | Aguarde a encomenda que ainda falta |
| O vendedor enviou cinco caixas, mas o armazém recebeu quatro | Falta uma caixa ou esta está atrasada | Verificar a logística interna |
| Todos os números de rastreio indicam que a encomenda foi entregue, mas falta alguma quantidade | Possível escassez de fornecedores | Peça ao armazém para voltar a contar |
| As caixas estão completas, mas falta um SKU | Escassez real de SKUs | Recolher dados relativos às quantidades |
| As mercadorias são embaladas em sacos ou caixas interiores | Possível erro de contagem | Confirmar o número de unidades por pacote |
| Faltam apenas algumas unidades de baixo valor | A substituição pode causar atrasos desnecessários | Comparar a substituição com o reembolso parcial |
| Falta um SKU essencial | Se o envio for feito agora, pode tornar toda a encomenda inutilizável | Considere aguardar a substituição |
Uma encomenda de 1688 com artigos em falta só deve ser considerada como uma falta confirmada após a verificação da embalagem, da caixa, do número de rastreio e das quantidades dos produtos.
Passo 1: Verificar todos os números de rastreio e todas as caixas
Muitas das aparentes faltas de stock são, na realidade, remessas fraccionadas.
Por exemplo, encomenda 300 unidades.
O fornecedor envia:
- Lote 1: 120 unidades
- Lote 2: 100 unidades
- Lote 3: 80 unidades
As duas primeiras encomendas chegam ao seu armazém na China.
O armazém tem, neste momento, 220 peças, pelo que parece que faltam 80 peças.
Mas se a remessa n.º 3 ainda estiver em trânsito, não há falta confirmada.
O que deve verificar em primeiro lugar?
Antes de informar o vendedor de que faltam artigos na sua encomenda do 1688, verifique o seguinte:
- Quantos números de rastreio foram emitidos?
- Quantas caixas é que o fornecedor disse ter enviado?
- Quais são os números de rastreio que aparecem como «entregues»?
- Ainda há alguma encomenda em trânsito?
- O vendedor adicionou outro número de rastreio mais tarde?
- Todas as caixas previstas chegaram efetivamente ao armazém?
Não se baseie apenas no total indicado na página da encomenda.
Large orders may leave the supplier on different days or under different Chinese domestic courier numbers.
Step 2: Ask the Warehouse to Count the Goods
If every expected parcel has arrived, the next step is a physical count.
This is one of the points where an overseas buyer usually cannot solve the problem alone.
You can see what you ordered online, but you cannot see what is actually inside the cartons in China.
A Serviço de armazenagem na China can open the shipment, count the goods according to the agreed inspection scope, and compare the physical quantity with the confirmed order.
Por exemplo:
Ordenado: 500 unidades
All parcels delivered: Sim
Warehouse count: 486 units
Difference: 14 units
Now the 1688 order missing items issue is based on a physical count rather than an assumption.
Count by SKU, Not Just Total Quantity
Mixed orders need more detail.
Suppose you ordered:
| SKU | Ordered | Recebido | Difference |
|---|---|---|---|
| Preto | 100 | 100 | 0 |
| White | 100 | 92 | -8 |
| Blue | 100 | 100 | 0 |
| Red | 100 | 96 | -4 |
The total shortage is 12 units.
But the useful information for the supplier is that eight white units and four red units are missing.
This matters when the seller prepares replacements. It also prevents a situation where the supplier sends the correct total number of pieces but the wrong SKU mix.
Step 3: Make Sure It Is Not a Packing or Counting Error
A 1688 order missing items can sometimes be caused by how wholesale goods are packed.
Products may arrive as:
- 10 pieces per bag
- 20 pieces per inner box
- 50 pieces per carton
- Multi-piece sets
- Bundles containing several individual units
For example, eight sealed bags may look like eight units. But if each bag contains 25 pieces, the actual quantity is 200.
Before confirming a shortage, the warehouse should understand how the supplier packed the product.
This is especially important for:
- Small accessories
- Hardware
- Materiais de embalagem
- Etiquetas
- Clothing accessories
- Plastic parts
- Other small wholesale products
For large quantities of very small items, agree on the required counting method before assuming every piece can be individually counted under a basic warehouse inspection.
Step 4: Collect Evidence Before Contacting the Seller
Once a 1688 order missing items problem is confirmed, collect evidence while the parcel is still identifiable.
Useful evidence may include:
- Etiqueta de envio nacional
- Outer carton photo
- Photo before unnecessary repacking
- Photos showing received products
- SKU quantity photos
- Inner-box or bundle photos
- Warehouse quantity record
- Short counting video when necessary
- Screenshot of the original 1688 order
- All relevant tracking numbers
The goal is not to produce dozens of photos.
The goal is to make the shortage easy for the seller to understand.
Good Evidence Is Specific
A weak message would simply say:
“Some items are missing.”
A more useful message is:
“Order quantity: 200 pcs. Both domestic parcels have arrived. The warehouse counted 186 pcs. The shortage is 14 pcs. Tracking numbers and warehouse photos are attached.”
The second version gives the seller a specific problem to investigate.
Step 5: Send the Supplier a Clear Shortage Report
When a 1688 order missing items needs supplier action, organize the information in one message.
Include:
Ordered quantity: 200 pcs
Received quantity: 186 pcs
Missing quantity: 14 pcs
Tracking numbers: XXX / XXX
Expected cartons: 2
Received cartons: 2
All parcels delivered: Sim
Evidence available: Labels, carton photos, quantity photos
Then state what you want the supplier to do.
Por exemplo:
- Confirm whether another parcel was shipped
- Send the missing 14 units
- Provide a partial refund
- Replace the missing SKU with your next order
This is more efficient than sending several messages without a clear quantity record.
If you use a purchasing or warehouse service in China, the team may also help organize the evidence and communicate the issue with the supplier.
Replacement or Partial Refund: Which Is Better?
A confirmed 1688 order missing items does not always need the same solution.
The most practical choices are usually replacement or partial refund.
Ask for Replacement When the Missing Items Matter
Replacement normally makes sense when:
- You need the complete ordered quantity
- The missing SKU is important
- Products are sold as a set
- Replacement can arrive quickly
- Sending the missing goods internationally later would cost too much
For example, you ordered 100 units and received 92.
If all 100 are needed for customer orders, the supplier can send the remaining eight units to the warehouse.
The original 92 units can stay in China while the replacement is on the way.
Once the missing eight arrive, the warehouse can check them and add them back to the shipment. This can help you avoid paying international freight twice.
Consider a Partial Refund When Waiting Costs More
Replacement is not always the best commercial decision.
Suppose:
- Missing goods are worth USD 15
- Main order is worth USD 1,500
- Replacement needs another seven days
- Your stock is urgently needed
Holding a USD 1,500 shipment for a USD 15 shortage may not make sense.
In that case, asking for a partial refund and shipping the available goods may be more practical.
1688Warehouse’s Assistência em devoluções e reembolsos para encomendas do 1688 can assist with documenting obvious problems and supplier communication where applicable.
However, a replacement, return, or refund is not automatically guaranteed.
The final result depends on the supplier, order status, available evidence, timing, and applicable platform rules. Buyers can also check the official 1688 buyer protection and user experience rules for current platform conditions.
Return the Whole Order Only When the Problem Is Larger
A complete return is usually not the first choice for a small shortage.
It becomes more relevant when the missing quantity is part of a wider order problem, such as:
- Large quantity shortage
- Wrong products
- Wrong models
- Serious specification differences
- Other major issues found during inspection
If 10 units are missing from a 500-unit order, replacing or refunding those 10 units may be enough.
If 150 units are missing and several other SKUs are wrong, the whole order may need a different decision.
Should You Wait for the Missing Items or Ship Now?
This is often the most important decision after a 1688 order missing items has been confirmed.
Do not decide only by looking at the value of the missing units.
Ask what effect they have on the complete shipment.
Waiting Usually Makes Sense When:
- The supplier has already dispatched replacements
- Missing goods are essential
- The missing SKU completes a product set
- You have enough warehouse storage time
- A separate international shipment would be expensive
- There is no urgent delivery deadline
Shipping Now May Make Sense When:
- Only a few low-value items are missing
- Your main shipment is urgent
- Replacement will take too long
- The supplier has agreed to a partial refund
- Missing goods do not affect the rest of the inventory
For example, four supplier orders are complete.
The fifth supplier is missing six items worth USD 12.
If waiting seven days causes a serious stock shortage in your market, shipping now may be better.
But if those six items are required to complete six product sets, shipping immediately may leave you with inventory you cannot sell.
The right decision is based on business impact, not only the missing item’s purchase price.
Do Not Consolidate a 1688 Order Missing Items Too Early
Problem goods should remain identifiable until the shortage has been resolved.
Imagine products from five suppliers are immediately unpacked, mixed, and repacked into one export carton.
Later, you discover that 20 units are missing.
It is now harder to prove which supplier shipment had the shortage.
A safer sequence is:
Receive → Identify → Count → Resolve → Consolidate → Ship
Once the seller sends replacements or another solution is accepted, the confirmed goods can move into consolidação e reembalagem.
This is also useful when replacement goods arrive several days after the original parcel.
The warehouse can keep the first shipment, receive the replacement, confirm the final quantity, and then prepare everything together.
What If the Supplier Says They Shipped Everything?
This response is common in a 1688 order missing items dispute.
Do not argue based on memory.
Check the evidence again:
- Original order quantity
- All domestic tracking numbers
- Number of cartons shipped
- Number of cartons received
- Warehouse receiving records
- Physical product count
- SKU count
- Photos or video
The evidence may show that the supplier shipped the full quantity but one domestic parcel never arrived.
In that case, you may be dealing with a logistics problem rather than a packing shortage.
If every carton arrived and the physical quantity is still short, you have a much clearer basis for asking the supplier for a solution.
Recommended Workflow for a 1688 Order Missing Items
Use this process before international shipping:
- Pause international shipping.
- Check the original order quantity.
- Check every domestic tracking number.
- Confirm the expected carton count.
- Wait until all expected parcels arrive.
- Ask the warehouse to count the goods.
- Check quantities by SKU where necessary.
- Confirm the packing method.
- Collect labels, photos, and other evidence.
- Send the shortage report to the supplier.
- Request replacement or partial refund.
- Decide whether waiting makes commercial sense.
- Receive and check replacement goods if required.
- Confirm the final quantity.
- Consolidate and repack.
- Arrange international shipping.
The key principle is simple:
Do not turn a small supplier shortage into an expensive international shipping problem.
Perguntas Frequentes
What should I do first if my 1688 order is missing items?
Do not ship internationally yet.
First check all tracking numbers and confirm every expected carton has arrived. If everything is delivered but the quantity is still short, ask the warehouse to count the goods and document the difference.
Can a China warehouse check a 1688 order missing items?
Yes, depending on the service agreed.
A warehouse can receive supplier parcels, count agreed quantities, check basic visible information, and provide photos or videos.
This is particularly useful because an overseas buyer cannot physically check the cartons in China.
What if all tracking numbers show delivered but products are missing?
Ask the warehouse to confirm the carton count and recount the products.
If all cartons arrived but the physical quantity is short, collect evidence before contacting the supplier.
Should I ask for replacement or refund?
Ask for replacement when the missing products are important and can arrive quickly.
A partial refund may be better when the missing value is small and waiting would delay a much larger shipment.
Can I ship the rest of my goods first?
Yes, but check the cost.
If you ship now, replacement goods may later require a second international shipment. Compare that extra freight cost with the cost of waiting.
Can I consolidate goods before the shortage is solved?
It is usually better not to.
Keep disputed products identifiable until the shortage is clear. Once the supplier issue is resolved, the complete order can move into consolidation and repacking.
Fix the 1688 Order Missing Items Problem Before the Goods Leave China
A 1688 order missing items does not automatically mean the purchase has failed.
The most important thing is to discover what happened while the goods are still in China.
First rule out split shipments and delayed cartons.
Then verify the physical quantity.
Collect clear evidence and ask the supplier for a practical solution.
If replacement goods are needed, they can still be sent domestically to the warehouse and added to the original shipment. If a partial refund makes more sense, you can resolve the shortage and continue shipping without unnecessary delay.
Only after the quantity problem is clear should the goods move into final consolidation and international transport.
Check in China. Fix the shortage in China. Then ship.
