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Warehouse Terms & Storage Policy

Last Updated: August 28, 2026

This Warehouse Terms & Storage Policy (“Warehouse Policy”) applies to goods received, stored, inspected, handled, consolidated, repacked, or prepared for shipment by 1688Warehouse.

This Policy should be read together with our Service Terms, Terms of Use, Returns & Refund Assistance Policy, and any quotation, warehouse instruction, invoice, or written agreement issued for a specific order.

By instructing a supplier to send goods to our warehouse, sending goods to our warehouse yourself, or using our warehouse services, you agree to this Warehouse Policy.

1. Purpose of Our Warehouse Service

1688Warehouse provides China warehouse support for overseas buyers who purchase goods from 1688 and other Chinese suppliers.

Our warehouse services may include:

Specific services may vary according to the customer’s instructions and the quotation for the relevant order.

2. Contact Us Before Sending Goods

Customers should contact 1688Warehouse before asking suppliers to send goods to our warehouse.

We will provide the applicable receiving information, which may include:

Customers should ensure that suppliers use the correct information.

Goods sent without the required information may take longer to identify.

3. Warehouse Address

Our warehouse receiving details may be provided directly to customers rather than permanently displayed on the website.

Customers should not assume that an old warehouse address, recipient name, or receiving code remains valid for future shipments.

Please contact us before each new shipping arrangement where necessary to confirm the correct receiving information.

4. Customer Identification

Customers may be required to use a customer name, reference number, identification code, or other warehouse reference.

This information helps us correctly associate incoming parcels with the relevant customer.

If a parcel arrives:

we will make reasonable efforts to identify the parcel.

Additional investigation or handling charges may apply where significant manual work is required. Any such charge will be communicated separately where applicable.

5. Receiving Parcels From Multiple Suppliers

Customers may send goods from multiple 1688 suppliers or other Chinese suppliers to the same 1688Warehouse facility.

Different parcels may arrive on different dates.

We can hold earlier arrivals while waiting for the remaining suppliers to dispatch their goods.

This allows customers to consolidate multiple supplier orders before international shipping.

6. Warehouse Receipt

When a parcel arrives, we may record information such as:

Warehouse receipt confirms that the parcel has been received.

It does not mean that all goods inside have been fully inspected or verified.

Inspection is a separate process.

7. External Package Condition

If the outer carton or courier packaging appears visibly damaged when received, we may:

1688Warehouse is not responsible for damage that occurred before the parcel was received by our warehouse, including damage caused by:

We will provide reasonable evidence where available to help the customer assess the issue.

8. Opening Parcels

By using our warehouse receiving, inspection, consolidation, or repacking services, the customer authorizes us to reasonably open supplier parcels where necessary to perform the requested services.

We may open packaging for purposes including:

If a parcel or product must remain sealed, the customer must inform us in advance.

9. Basic Warehouse Inspection

Where included or requested, our standard warehouse inspection is a basic visual and quantity check.

It may include:

The exact scope may depend on the product and customer instructions.

10. What Standard Inspection Does Not Include

Unless separately agreed, standard warehouse inspection does not include:

These services, if available, must be discussed separately.

11. Additional or Special Inspection

Customers may request additional checking such as:

Additional inspection may involve extra charges.

Any applicable fee will be communicated separately.

12. Inspection Limitations

A warehouse inspection cannot identify every possible defect.

Some problems may be hidden, intermittent, internal, technical, or visible only after extended use.

Accordingly, inspection photos, videos, and warehouse checks do not constitute a guarantee that the products are completely defect-free.

13. Photos and Videos

Where applicable, we may provide photos or videos showing:

Customers should review these materials and provide instructions promptly.

14. Customer Approval

Where we ask the customer to approve:

we may rely on the customer’s approval to proceed.

Once approval is given, later changes may involve additional handling charges.

15. Product Problems

If we identify an obvious problem before international shipment, we may notify the customer.

Examples may include:

The customer should provide instructions regarding the next step.

16. Returns, Exchanges, and Refund Assistance

Where possible, we may assist the customer with:

Such assistance is governed by our Returns & Refund Assistance Policy.

We cannot guarantee that the supplier or platform will approve a return, exchange, replacement, or refund.

17. Free Storage Period

1688Warehouse provides eligible customers with:

Up to 30 days of free warehouse storage.

The free storage period allows customers to wait for goods from multiple suppliers before consolidation and shipping.

Unless otherwise agreed, the free storage period will generally be calculated based on the warehouse receipt date of the relevant goods or the customer’s first applicable parcel for the consolidation cycle.

Where necessary, we may clarify the applicable storage start date for a specific order.

18. Storage After 30 Days

Goods stored for more than 30 days may be subject to warehouse storage charges.

Because storage requirements vary depending on:

the applicable storage fee will be communicated separately.

Customers should contact us if they expect their goods to remain in the warehouse for more than 30 days.

19. No Fixed Maximum Storage Period

We do not currently impose a fixed standard maximum storage period.

However, continued storage remains subject to:

We reserve the right to request that long-term stored goods be shipped, returned, relocated, or otherwise dealt with where reasonably necessary.

20. Long-Term Storage

Customers who require extended storage should maintain regular communication with us.

Additional charges may apply after the free storage period.

Long-term storage arrangements may be reviewed periodically.

21. Unclaimed or Abandoned Goods

Customers are responsible for responding to reasonable requests concerning goods held at our warehouse.

If:

we may issue reasonable notice requesting action.

Where permitted by applicable law and after reasonable notice, we may take appropriate steps concerning abandoned goods, which may include:

Any associated costs may be charged to the customer where applicable.

22. Warehouse Receiving Fees

Standard receiving arrangements may be included in the customer’s agreed service package or quotation.

Additional charges may apply for special receiving situations, including:

Where such charges apply, they will be communicated separately.

23. Special Handling

Special handling may be required for goods that are:

Customers should notify us in advance of any special handling requirements.

Additional charges may apply and will be communicated separately.

24. High-Value Goods

Customers should inform us before sending unusually high-value goods.

Where appropriate, we may recommend:

Insurance is not automatically included unless specifically agreed.

25. Original Packaging

Customers who require original manufacturer packaging, retail boxes, branded boxes, gift boxes, collectible packaging, or other specific packaging to be retained must tell us before consolidation or repacking.

If no such instruction is provided, we may reasonably treat ordinary outer transportation packaging as removable where necessary for consolidation or freight reduction.

26. Removal of Unnecessary Outer Packaging

Where consolidation or repacking is requested, we may remove unnecessary materials such as:

The purpose is to improve packing efficiency and potentially reduce shipment weight or volume.

27. Customer Packaging Instructions

Customers should clearly communicate any special packaging requirements before repacking begins.

Examples include:

Where special requirements involve additional materials or labor, additional charges may apply.

28. Consolidation

Once goods are ready, we may consolidate products from multiple suppliers into fewer cartons.

Consolidation may involve:

Consolidation is intended to improve shipment efficiency.

29. Repacking

We may use reasonable judgment when repacking goods unless the customer provides specific written instructions.

We aim to balance:

Special packaging materials or unusually complex repacking may involve additional charges.

30. Freight Savings

Consolidation and repacking may help reduce:

This may reduce international freight costs.

However, we do not guarantee a specific amount or percentage of shipping savings.

31. Changes After Repacking

If the customer requests changes after consolidation or repacking has already been completed, such as:

additional handling charges may apply.

Any applicable fee will be communicated separately.

32. Final Shipment Information

After consolidation and repacking, we may record or provide:

International freight quotations may be based on the final packed shipment.

33. Prohibited and Restricted Goods

Customers must not send prohibited, illegal, dangerous, counterfeit, or restricted goods to our warehouse without prior confirmation.

Products that may require prior approval include:

Customers should contact us before sending any product that may have special storage, handling, export, or transportation requirements.

34. Right to Refuse Goods

We reserve the right to refuse, isolate, return, or otherwise restrict handling of goods where we reasonably believe that they:

Additional costs caused by such goods may be charged to the customer where permitted.

35. Product Information

Customers are responsible for providing accurate information about the goods sent to our warehouse.

This may include:

We are not responsible for problems caused by inaccurate or withheld product information.

36. Goods Damaged Before Warehouse Receipt

1688Warehouse is not responsible for loss or damage caused before goods are physically received into our warehouse.

This includes loss or damage caused by:

Where visible, we may document the condition upon arrival.

37. Warehouse-Caused Loss or Damage

We take reasonable care when handling goods while they are under our control.

If goods are lost or physically damaged as a direct result of our proven warehouse handling error, the matter will be reviewed based on:

Any liability will be subject to applicable law and any agreed service limitations.

We do not accept liability for unsupported or inflated product values.

38. Hidden or Pre-Existing Defects

We are not responsible for:

39. Fragile Goods

Fragile goods should be declared to us in advance.

Customers may request additional protective packaging where available.

If the supplier sends fragile goods with inadequate packaging, additional repacking may be recommended before international shipment.

Additional materials or handling charges may apply.

40. Repeated or Additional Handling

Additional warehouse work requested after the standard service has been completed may involve additional fees.

Examples include:

Any applicable fee will be communicated separately.

41. Customer Communication

Customers should remain reasonably available while goods are stored at our warehouse.

Prompt responses may be needed for:

Delays in customer responses may delay warehouse processing or shipment.

42. Goods Ready for Shipment

Once goods have been:

the customer should provide shipping instructions or approve the proposed international shipping arrangement.

43. Outstanding Charges

Before goods are released from the warehouse or dispatched internationally, customers may be required to settle all applicable amounts, including:

We may suspend release or shipment until required payments are received.

44. Collection or Transfer to Another Forwarder

Where agreed, customers may request that goods be released to:

Applicable domestic shipping, warehouse, handling, or transfer charges may apply and will be communicated separately.

45. Unauthorized Collection

Goods will only be released according to authorized customer instructions.

We may request reasonable verification before releasing high-value or sensitive goods.

46. Force Majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including:

We will make reasonable efforts to protect stored goods and communicate significant disruptions where practical.

47. Changes to Warehouse Operations

Warehouse procedures, receiving instructions, addresses, operating methods, supported goods, and service charges may change from time to time.

Customers should confirm current warehouse information before sending new goods.

48. Relationship With Other Policies

This Warehouse Policy should be read together with our:

Where a specific written agreement contains different terms, the specifically agreed terms may take priority for that transaction.

49. Changes to This Policy

We may update this Warehouse Terms & Storage Policy from time to time because of:

The current version will be published on 1688warehouse.com.

The Last Updated date at the top of the page will show the latest revision.

50. Contact Us

If you have questions about warehouse receiving, storage, inspection, consolidation, repacking, or sending goods to our warehouse, please contact:

1688Warehouse

Website: 1688warehouse.com

Email: crownwatchhub@gmail.com

Phone / WhatsApp: +44 7732 448253

Important: Please contact us before instructing your supplier to ship goods. We will provide the correct warehouse receiving information and any required customer identification details.